Frequently asked questions (FAQs)

You’ll be connected with our friendly advice helpline for a no-obligation chat. The team will ask about your situation and clearly explain your options – no confusing legal jargon.

We will ask you about your accident and injuries, and with the details about your situation we’ll let you know if you could be owed compensation.

If we think you have a case, with your permission, we’ll hand you over to one of panel law firms – choosing the perfect expert for your unique claim.

Your assigned lawyer will then explain their terms – and it’s up to you whether to proceed.

There’s no pressure, no judgement, and no upfront costs involved.

Nope! There’s no pressure to move forward until you’re ready. Ask all the questions you need, consider your options, and make your decision at your own pace. Even if we put you through to one of our partner law firms, you’re not committed until you agree to their terms.

No win, no fee means you can make a personal injury claim without worrying about upfront costs or unexpected bills. Here’s how it works:

If your claim is successful, a fee is taken from your compensation to cover costs. If it’s not successful (and you stick to the agreement’s terms), you won’t pay a penny for legal fees. It’s as simple as that.

Before we even start your claim, a no-upfront-cost insurance policy is set up. This policy protects you, covering things like court fees, legal expenses, and medical reports. That way, even if things don’t go as planned, as long as you stick to the agreement, you’re financially protected.

In short, no win, no fee makes claiming with the support of a lawyer accessible to more people, giving a low-risk way to cover the costs.

You can claim for any accident that happened at work that caused you harm and wasn’t your fault. Whether you were injured by a fall, machinery or poor training, if your employer didn’t keep you safe, you might have a claim.

Here’s a list of the most common workplace accidents:

• Slips, trips, and falls: often caused by wet floors, uneven surfaces, or poorly marked hazards.
• Manual handling injuries: strains, sprains, or breaks from lifting, carrying, or moving heavy objects without proper training or equipment.
• Falls from height: common in construction, warehousing or maintenance work, often involving scaffolding, ladders, or unprotected edges.
• Being hit by moving objects: includes falling materials or objects and machinery-related incidents.
• Collisions with vehicles: injuries from workplace vehicles like forklifts, trucks, or vans, often in warehouses or loading areas.
• Contact with moving machinery: accidents involving unguarded machinery or equipment malfunctions.
• Exposure to harmful substances: injuries or illnesses from contact with chemicals, dust, or asbestos. This could be caused by improper safety equipment, like PPE.
• Electric shocks and burns: often linked to faulty wiring, equipment, or a lack of proper safety measures.

Yes, but don’t worry, your legal team will help you gather evidence to help prove your claim. Evidence like accident reports, witness details, or medical records can help strengthen your case and help your chances of winning.

In most cases, you’ll also be asked to have a medical assessment as proof of your injury.

Not at all. You’re legally protected from unfair treatment or dismissal for making a claim and if your workplace does give you a hard time, you could then have grounds for unfair or constructive dismissal.

And don’t worry about your employer’s finances - their insurance covers the compensation, so it doesn’t come directly out of their pocket.

You can still make a claim. Whether you were visiting a client or on a construction site, your employer has a duty of care to keep you safe. Get in touch to understand your options.

Yes! Even if your employer has shut down, you can still claim compensation through their insurance. My team will guide you through how it works.

Some claims might wrap up in months, while others take much longer. It depends on a few things: the complexity of your injuries, whether the other side accepts it was their fault, and the speed at which evidence can be gathered.

But don’t worry, your legal team will be by your side to keep you updated every step of the way.

Absolutely! If you were injured while working for someone else, or on their premises, you may still have a case. The best way to know for sure is chatting with my friendly team so that we can figure out your options.

When you make a personal injury claim, your compensation is designed to cover the full impact of your injury on your life including:

• Your pain and suffering.
• Any changes in your life, home, or work you’ve had to make.
• Financial losses, like medical bills and lost earnings.

It’s all about helping you get back to your pre-injury self, as much as possible.

Yes, you can! If you need to make a claim on behalf of someone else, I’ve got your back. Acting as a “litigation friend” might sound scary, but don’t worry, I got you. Here’s how it works:

Claiming for a child

• Children under 18 can’t make a claim themselves, so a parent or guardian steps in as their litigation friend. You can claim for a child in your care any time before they turn 18.
• Once they turn 18, they’ll have until their 21st birthday to either have settled the claim or for court proceedings to start.

Claiming for someone who lacks mental capacity

• If someone you love can’t make decisions due to a lack of mental capacity, for example, a mental health condition or brain injury, you can act as their “litigation friend”. This is assessed on a case-by-case basis.
• There’s usually no time limit for making a claim for someone in these cases, unless they regain capacity, even briefly. If they do, the three-year time limit starts from that point.
• The legal team will work to secure compensation that covers their immediate and future needs, helping them move forward with the right support.

Taking this step can feel overwhelming, but my team is here to make it easier. You’ll have clear, compassionate guidance from your legal team every step of the way - and we’ll make sure both you and your loved one are fully supported from your first call.

You can! If you’re helping someone start a claim, whether supporting them during their phone consultation or helping them communicate, it’s important to understand that the person you’re helping must be able to provide us with consent for you to assist. They will still need to be fully involved in the claim as much as possible and they will be solely responsible for providing all instructions. 

Having a lawyer makes the claiming process smoother and increases your chances of success. Don’t worry - I’ll connect you with an expert from my trusted panel.

While it’s not a legal requirement to have a lawyer, having one on your side can make a huge difference to the outcome of your claim and how the process can feel for you. A lawyer has the experience and knowledge to handle all the tricky legal stuff, build a strong case, and negotiate the best possible outcome for you. They’ll handle all the paperwork, deadlines, and legal back-and-forth, so you don’t have to stress about a thing.

And the best part? With my no win, no fee service, you won’t pay anything upfront. You only pay if your claim is successful - so there’s less risk by letting a pro take the lead.

Usually, you need to make a claim and issue court proceedings within three years of the accident. So that all of the details of your accident are fresh, and evidence is easier to gather, it’s best that you start the process as soon as possible.

There are, however, some exceptions to the three-year rule, including claiming on behalf of:

• Children in your care: you can claim at any point before the child's 18th birthday. After turning 18, they have until the age of 21 to either settle their claim or start court proceedings.
• A person who lacks mental capacity: there are no time limits for claims made on behalf of someone who lacks the capacity to manage their own case. This is assessed on a case-by-case basis and requires more than simply needing assistance. However, if the claimant regains capacity at any point after the accident, even briefly, the standard three-year period will begin from that date, meaning the claim must either be settled or court proceedings must be initiated within that timeframe.
• A loved one who has died: if you are making a claim on behalf of a loved one who has died due to their accident or injury, you generally have three years from the date of their passing, or from the date it was discovered that an accident or illness was the cause. Within this period, the claim must either be resolved or legal proceedings must have commenced.

When you have a free, no-obligation chat with my team we’ll chat through timelines and advise you on whether you may be eligible to claim.

No problem! We can help with claims for accidents overseas, whether it was a holiday mishap or work-related.

Please note, time limits for claiming compensation vary by country, so contact us as soon as possible to ensure your claim is filed within the appropriate deadline.

In some cases, yes. You might still be eligible for compensation, even if you share some of the responsibility. Get in touch and we’ll figure out if you’re eligible together.

Absolutely. The team and I handle your details with the utmost care and keep everything confidential. See my Privacy Policy for more information.