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Call us free on0800 456 1053

Contact

There are two main routes for contacting the Underdog team about your claim – either give us a call or fill in our handy callback form. Both options are free and there’s no pressure to pursue a claim, we’ll simply chat you through your options and give advice.

  • Confidential claim guidance
  • Trusted experts on your side
  • Free, helpful advice on whether you can claim
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Want to talk?

Whenever you're ready, Underdog is here to help you take that next step. All calls are free, confidential, and zero pressure.

Call us directly on0800 434 6339
The team and I are free to chat during the following hours:
Mon-Fri : 8am – 8pm
Weekends: Closed
Bank Holidays: 9am – 5pm

What to expect with Underdog claims

Phone In Talk
Zero pressure to proceed

No pressure, no obligation - just a supportive chat to understand what happened and how the team at Underdog can help. Talk it through and we’ll explain your options, nice and simple.

Support Agent
Expert legal support

If you have a claim, we’ll connect you with one of our no win no fee lawyers, who’ll get to know the details of your case and outline the best plan to get things rolling. And remember - no upfront fees here!

Diagnosis
No win, no fee confidence

The Underdog no win, no fee service means you’re protected from financial risk - you won’t pay a penny unless we win your claim. It includes a no-upfront-cost insurance policy, covering any claim costs along the way (as long as you meet the agreement terms). That way, you can feel confident and focus on what really matters: getting back to feeling like yourself!

A note from Underdog

If you’ve been injured and it wasn’t your fault, I’m ready to help you get the compensation you deserve - without any upfront costs or hidden fees.

With my top-notch team and our panel of expert lawyers, we’ll keep things simple, supportive, and on your terms. Got questions? Don’t wait - get in touch and let’s answer your questions and start your claim today!

More about Underdog

You can check our privacy policy 

I’m a claimant’s best friend

Underdog reviews speak for themselves.

Scroll through to read what real customers had to say.

Rated ‘Excellent’ by people like you.

  • I was pleased to speak to a very nice

    I was pleased to speak to a very nice, friendly young lady about the two surgical operations I had in 2019. She was very helpful and understanding about the situation I now find myself in. I am hopeful that the National Accident Helpline will be able to help me.

    Geraldine

  • Explained well their role and asked…

    Explained well their role and asked relevant questions.

    Erica Granville-edmunds

  • So very very helpful they guided me…

    So very very helpful they guided me all the way through it paper etc thanks very much for all the help you gave me I really appreciated it I mean the paper work From Barbara Jeffery

    Barbara

  • Lovely lady very understanding very…

    Lovely lady very understanding very helpful

    Odette Watson

  • We were very unsure about this process …

    We were very unsure about this process but the guidance and assurance given to us was excellent.

    Philip Eardley

  • The young lady was so help full

    The young lady was so help full, put the questions over so easy and she took her time with me. A good start with my accident claim thank you. Best regards ROY PULFORD

    ROY PULFORD

  • the reason why I contacted your company…

    the reason why I contacted your company today was to see if the accident that I had was something you could help me to try to make a claim .the responce I received was so uplifting that I realised I had spoken to someone who understood that it should not have happened thank you .

    Vivian

  • The gentleman who took my details was…

    The gentleman who took my details was very kind and understanding which helped me to go forward with my claim

    John

  • So Helpful

    First time had to contact about an accident Very professional,patient and helpful

    N Brammer

  • Very helpfull

    Very helpfull

    Lynn

  • Ignorant

    Set of cretins. At least 13 phone calls and told each on the same, that we have everything sorted through our own solicitors for them to just hand up and call the next day. Ignorant time wasters that only seem to be nice when your giving them business.

    Lee

  • From the moment I telephoned your…

    From the moment I telephoned your company I was put at ease and found it informal and I ha the highest confidence of professional assistance during my recent accident.

    Timothy

  • Excellent service

    Excellent service. Very quick and easy to do.and the man and lady I spoke to were very helpful and friendly 🤗

    Mrs Rees

  • Good communication and very helpful

    Good communication and very helpful

    Mary

  • Excellent friendly staff that listen…

    Excellent friendly staff that listen and understand your situation

    alex charlotte

  • very helpful

    very helpful, promised to get things sorted quickly

    Linda

  • I was impressed by the friendly,quick…

    I was impressed by the friendly,quick and efficient way my report was handled. I was put in touch with an expert solicitor who lifted the bureaucratic burden off my shoulders.

    Peter Venner

  • Waste of time

    Explained case in full, they then said they wanted to pursue and would go to an external solicitor, they took the case, only to drop it 3 days later as they didn’t want to take a case outside of 2 years, despite knowing all the dates involved at the start. waste of time.

    Daniel Flack

  • caring and very empathetic

    caring and very empathetic, and professional

    Karen

  • Excellent Customer Service

    I found the customer service excellent. The lady I spoke to was very helpful and friendly. I would definitely recommend National Accident Helpline to my friends.

    Jill Boldy

A pal by your side

Here’s the scoop: starting a claim with me is like making a new friend. We’ll kick things off with a quick, no-pressure chat to get the details and see how the team and I can help. From there, your legal team handle the heavy lifting.

Learn how we can help you
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Frequently Asked Questions

We’ll have a friendly, no-obligation chat to understand your situation and explain your options. Your agent will ask you about your accident and injuries and gather details about your situation to see if you could be owed compensation. There’s no pressure, no judgment and no cost.

Nope - there’s no pressure to move forward until you’re ready. Ask all the questions you need so you can consider your options and make your own decision.

Absolutely. We handle your details with the utmost care and keep everything private. See my Privacy Policy for more information.

Yes, you can! If you need to make a claim on behalf of someone else, I’ve got your back. Acting as a “litigation friend” might sound scary, but don’t worry, I got you. Here’s how it works:

Claiming for a child

  • Children under 18 can’t make a claim themselves, so a parent or guardian steps in as their litigation friend. You can claim for a child in your care any time before they turn 18.
  • Once they turn 18, they’ll have until their 21st birthday to either have settled the claim or for court proceedings to start.

Claiming for someone who lacks mental capacity

  • If someone you love can’t make decisions due to a lack of mental capacity, for example, a mental health condition or brain injury, you can act as their “litigation friend”. This is assessed on a case-by-case basis.
  • There’s usually no time limit for making a claim for someone in these cases, unless they regain capacity, even briefly. If they do, the three-year time limit starts from that point.
  • The legal team will work to secure compensation that covers their immediate and future needs, helping them move forward with the right support.

Taking this step can feel overwhelming, but my team is here to make it easier. You’ll have clear, compassionate guidance from your legal team every step of the way - and we’ll make sure both you and your loved one are fully supported from your first call.

You can! If you’re helping someone start a claim, whether supporting them during their phone consultation or helping them communicate, it’s important to understand that the person you’re helping must be able to provide us with consent for you to assist. They will still need to be fully involved in the claim as much as possible and they will be solely responsible for providing all instructions.

Having a lawyer makes the claiming process smoother and increases your chances of success. Don’t worry - I’ll connect you with an expert from my trusted panel

While it’s not a legal requirement to have a lawyer, having one on your side can make a huge difference to the outcome of your claim and how the process can feel for you. A lawyer has the experience and knowledge to handle all the tricky legal stuff, build a strong case, and negotiate the best possible outcome for you. They’ll handle all the paperwork, deadlines, and legal back-and-forth, so you don’t have to stress about a thing. 

And the best part? With my no win, no fee service, you won’t pay anything upfront. You only pay if your claim is successful - so there’s less risk by letting a pro take the lead.

Usually, you need to make a claim and issue court proceedings within three years of the accident. So that all of the details of your accident are fresh, and evidence is easier to gather, it’s best that you start the process as soon as possible.  

There are, however, some exceptions to the three-year rule, including claiming on behalf of:  

  • Children in your care: you can claim at any point before the child's 18th birthday. After turning 18, they have until the age of 21 to either settle their claim or start court proceedings. 
  • A person who lacks mental capacity: there are no time limits for claims made on behalf of someone who lacks the capacity to manage their own case. This is assessed on a case-by-case basis and requires more than simply needing assistance. However, if the claimant regains capacity at any point after the accident, even briefly, the standard three-year period will begin from that date, meaning the claim must either be settled or court proceedings must be initiated within that timeframe. 
  • A loved one who has died: if you are making a claim on behalf of a loved one who has died due to their accident or injury, you generally have three years from the date of their passing, or from the date it was discovered that an accident or illness was the cause. Within this period, the claim must either be resolved or legal proceedings must have commenced. 

When you have a free, no-obligation chat with my team we’ll chat through timelines and advise you on whether you may be eligible to claim.

No problem! We can help with claims for accidents overseas, whether it was a holiday mishap or work-related.

Please note, time limits for claiming compensation vary by country, so contact us as soon as possible to ensure your claim is filed within the appropriate deadline.

In some cases, yes. You might still be eligible for compensation, even if you share some of the responsibility. Get in touch and we’ll figure out if you’re eligible together.